(Last Updated On: July 21, 2023)

Fitbit Versa model 2 is a smartwatch that tracks fitness and health with features like a heart rate monitor, built-in Alexa, music player, swim tracking, and sleep tracking. It allows users to set alarms, check the weather, and start exercises with voice commands while viewing their stats on the display. However, technical issues can arise, it may still encounter technical issues such as data not being cleared and the android app stop working as reported by some users. This article addresses this problem and provides solutions.  By the way, to read more Android related articles you can check technology blog Thoughtsoncloud.

Preliminary Check

If your Fitbit is stuck on this red X and won’t erase its data or the message keeps popping up, we’ll walk you through some procedures that might hopefully repair the problem and get your Fitbit watch running again. If a user got a notification saying that your Fitbit versa 2 “data not cleared sync and try again” then you should start with a preliminary check before you start troubleshooting:

• Using Sync Now you should manually synchronize with the Fitbit official app.
• Charge your Fitbit completely.
• Update the app on your device to the most recent version.
• Check to see if the Fitbit application is running in the background.
• Clear the cache by going to Settings –>Apps –> Fitbit –> Storage & cache –> Clear cache.
• Both your phone (or another device) and your Fitbit should be restarted.
• Turn off Bluetooth on other devices that might also be running the Fitbit app.
• Turn Bluetooth on and off one more time on your device to sync.

This might be the case if you have your Fitbit connected to more than one device, as Fitbit appears to perform best when only one device is connected to it. Choose whatever mobile device you want to keep your app and data on. Delete the Fitbit app totally from any other device.

Remove a Paired Fitbit Device from Your Phone

1. Open the Fitbit app on your phone.
2. Tap on your profile icon.
3. Select the Fitbit device you want to unpair by tapping on its name.
4. Scroll down and select Remove This for Apple devices or open the bin on Android and confirm the deletion.
5. Go to Bluetooth settings and ensure that the Fitbit is no longer listed as a paired device. If it is, tap on it and select Forget This Device.
6. After disconnecting Fitbit from any mobile device, try syncing it with the Fitbit app to see if the sync error has been resolved.

Change Your Fitbit’s Clock Face

Changing the clockface on your Fitbit helps to renew the connection between your watch and the Fitbit app, which might prevent you from getting the error of Fitbit Versa 2 data not cleared sync and try again.

1. Open the Fitbit app on your associated device.
2. At the top, open the Today –>  tap the Account icon.
3. Select your Fitbit account from the drop-down menu.
4. Clock Faces can be tapped.
5. Choose All Clocks and a new clock face.
6. Install a new clockface by tapping on the one you prefer. If necessary, grant or deny the permissions.
7. Wait for your Fitbit to download the clockface. After you’ve finished, tap the screen to see whether you can browse it without your Fitbit Versa saying data not cleared.

Restart Bluetooth on Your Phone and Clear Its Cache

1. Open the Bluetooth settings, which are normally available under Settings –> Bluetooth.
2. Choose your Fitbit from the list of linked devices.
3. Choose Forget This Device to disconnect your Fitbit from Bluetooth.
4. Allow notifications from your Fitbit to be shown on your phone.
5. Open the app.
6. Choose the Fitbit device by tapping your profile photo or symbol.
7. Wait for a notice to begin the Bluetooth connection procedure, then follow the further instructions on the screen.
8. Wait until your device ends its automatic synchronization with the Fitbit app after successfully pairing with Bluetooth, or hit Sync Now.

Clear the Cache on Your Bluetooth Device (Android)

Android devices include a Bluetooth option that allows you to erase only the Bluetooth cache, in theory, it might also prevent the Fitbit Versa Lite from saying data not cleared.

1. In Settings go to Apps and Notifications.
2. Display all of your applications.
3. Select Menu or More from the drop-down menu. 
4. Choose Show System.
5. Scroll through the list and choose Bluetooth.
6. Open the storage and cache options.
7. Clear the cache by tapping it.

image URL: https://www.appgefahren.de/wp-content/uploads/2019/09/Fitbit-Versa-2.jpg

Replace Your Fitbit in the App

To resolve the “data not cleared sync and try again” issue on your Fitbit Versa Lite:

1. Open the Bluetooth settings and forget the Fitbit device.
2. In the Fitbit app, tap on your profile picture, then choose Set Up a Device.
3. Select your Fitbit model from the drop-down menu.
4. Choose the option to replace your Fitbit.
5. Follow the on-screen instructions to pair your Fitbit with the app.
6. If the issue persists, remove the Fitbit from the app:

a. Tap on your profile picture, then choose your Fitbit device.

b. Scroll to the bottom of the page and select Remove, then confirm.

c. Go to the Bluetooth settings and forget the Fitbit device.

7. Restart your phone and connect your Fitbit to its charger.
8. In the Fitbit app, choose Set Up a Device and follow the instructions to finish the setup.

Note: If you want to use the Fitbit app on multiple devices, repeat steps 1-8 for each additional device.

Reset Fitbit to Factory Defaults

If you are still having trouble with deleting your Fitbit data, you can try resetting it to factory defaults. Please note that this will erase all data that has not been synced to your Fitbit account and will also remove any third-party apps, clock faces, or other modifications.

Before proceeding with a factory reset, make sure to remove Fitbit from the app as previously described.

Option 1: Factory Reset through Phone Settings

1. Open the settings on your phone.
2. Select a category.
3. Choose either Factory Reset or Clear User Data.

Option 2: Manually Reset Fitbit

1. Press and hold the side button until the screen turns off (around 10-15 seconds).
2. Release the side button as soon as the screen turns off and you feel a vibration, then press and hold it again.
3. Wait for the Fitbit logo to appear.
4. When the vibration stops, press and hold the side button until you feel another vibration.
5. Release the button once you feel the vibration. This second vibration indicates that the factory reset has started.

Contact Fitbit Support

If none of the above steps resolve the issue of your Fitbit saying “data not cleared” repeatedly, contact Fitbit Support for a solution. Have proof of purchase or serial number and check if your Fitbit is under warranty. Fitbit provides a one-year warranty in the US and two years in Europe, and if under warranty they may provide a free replacement or a discount on a replacement.

In Conclusion

If your Fitbit says “data not cleared” and syncing is not working, there are several steps you can try to resolve the issue, such as removing the Fitbit from the app and forgetting it in Bluetooth settings, resetting the Fitbit to factory defaults, or replacing it in the Fitbit app. If all these steps fail, you can contact Fitbit Support for further assistance, but make sure you have the proof of purchase and your Fitbit’s warranty information. Fitbit provides a warranty for most of its wearables and can either fix the issue or provide a replacement device if it’s under warranty.